Frequently Asked Questions

Please view the Frequently Asked Questions to find answers to common questions that others like you have had about purchasing, downloading, and viewing manuals purchased through Pacific Coast Manuals. If you still need assistance or your question has not been addressed, you may contact us.

 

Question 1: I purchased a manual using my credit card. I was charged a foreign transaction fee. Why?

Answer: Tradebit owns the payment system on the backend of this site. Tradebit works from 2 locations; one in Wilmington, Delaware and the other in Frankfurt a.M. Germany. The payment system resides in the German location. Tradebit does not assess the foreign transaction fee. That fee is charged by the consumer's issuing credit card company.

Read more on Tradebit Here.

 

Question 2: I purchased a manual, but it won't download. Says I need an updated version of Acrobat. But when I check Acrobat it tells me there are no updates. How can I get this service manual downloaded to my computer?

Answer: You need Adobe Acrobat Reader X to view and print most manual. It sounds like you are running an older version of Reader and there may be no updates for that version. However, you still still need to upgrade to the newest version of Adobe Reader.

 

Question 3: After I entered my payment information, the screen went blank and I was not prompted to download. What happened?

Answer 1: Check your email to make sure the purchase was completed. If the purchase was completed, you will receive an email from the seller with download instructions. If you did not receive an email, the payment process did not complete.

Answer 2: When paying with a credit card, your credit card processing company could hold up the process by not authorizing the payment right away. If the payment is not authorized immediately, you will not be able to download the manual immediately. Once the credit card purchase is verified through our processing company, you will receive an email with download instructions from the seller.

 

Question 4: I purchased an .HTML manual. I downloaded it but I cannot open it. Can you email me the manual?

Answer: These HTML manuals are more tricky than the .PDF manuals. They are large and contain mutliple files.

I compressed the download file using Windows 7. You should be able to extract it using Windows XP or 7. I do not know how it's done on a Mac.

After extracting the file, you should install the SVGView app even though you technically shouldn't have to.

I have not been able to get the manual to work using anything other than Internet Explorer.

Open the "index" file with Internet Explorer and you should get to the cover page. There's a link that says "click on the picture or link below to access the manual."

Once you click on the picture or link, you are taken to a blank page with the Chrysler/Jeep logo. From there, you need to select the year and make from drop-down menus.

Going from one section to another requires you to click on "Service Repair Information" each time. (I didn't design the manual but this works)

There are some security settings that should be changed as described in "HTML Manual Notes" that you can find under Free Downloads.

There is the possibility that the download did become corrupt while downloading. If after going through everything described above, it may not be a bad idea to download the file again and go through the steps again.

 

Question 5: Is your downloadable service manual a true shop manual or is it like a Haynes or Chilton condensed manual you buy at the auto parts store?

My Answer: These are not Haynes or Chilton manuals. Most of the manuals, if not all, presented on this site are full factory service manuals. They are the same manuals you can purchase on CD from the manufacturer. Many of the preferred manuals have additional supplements and "technician only" documents. Some manufacturers don't even offer their manuals to the general public. You can find them here though!

Customer Answer/Testimonial: I am super happy with the manual and the price and the ease of ordering. Also, Haynes and Chilton are so poor compared to what you sell it is not even worth looking at them other than to see the supior quality of your products. ~ J.H. (96-97 Dodge Caravan FSM)

 

Question 6: I purchased a manual and downloaded the .PDF file. When opening it, every page is blank. What's going on?

Answer 1: If you have a .pdf writer and you try to edit it and save it. That creates a blank .pdf file.

Answer 2: If you try to open the .pdf file and it's not finished downloading. If it doesn't error out, it will open up and be blank until the download is complete.

Answer 3: The most common reason is just a matter of downloading and installing the latest Adobe Acrobat Reader. Manuals compiled by Pacific Coast Manuals and some other sellers are compiled to only be viewed by Adobe Reader X which is the latest Adobe Reader. If you do not have it or if you are unsure, it is available at Adobe.com for free.

 

Question 7: When I try to open my manual, I am asked for a password. What's the password?

Answer 1: Adobe Acrobat Reader X is required to view and print the manual. Download, install and use ADobe Acrobat Reader X as required and you will not be asked for a password.

Adobe Acrobat Reader Requirements

Most manuals on this site require Adobe Acrobat Reader X or newer to use the manual.

If you are being asked for a password, you are not using Adobe Acrobat Reader X or newer.

If your manual is blank, you are not using Adobe Acrobat Reader X or newer.

Updating Adobe Reader only updates the version you are using, it does not upgrade you to the newest version.

Please download, install, and verify you are using Adobe Acrobat Reader X or newer and you will not have issues with any of these manuals.

Get Adobe Acrobat Reader XI

Html Manual Notes

Some of the newer model service manuals are in HTML format. These are not as easy to work with as .PDF manuals.

Read HTML Manual Notes

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